Center Front Desk & Child Care Staff
Redwood City, CA - Center Campus
Center Front Desk & Child Care Staff
Limited Hourly/Class (less than 20 hrs wk) • Redwood City, CA - Center Campus
Benefits:
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
- Employee discounts
About Peninsula Community Center (PCC)
Peninsula Community Center, a ministry of Peninsula Covenant Church (PCC), builds community by providing personal, healthy, and meaningful connections through aquatics, fitness, tennis, PE+, and community programming. PCC actively cultivates a culture of collaboration, personal growth, and fun across all teams.
Principal Objective
Under the supervision of both the Member Care Director and the Child Care Coordinator, the Center Front Desk & Child Care Staff serves as the primary point of contact for members and guests, working various shifts across both the Front Desk and the Child Care Room. This role ensures a seamless experience for visitors by providing a high level of customer service, maintaining a safe, nurturing environment for children, and keeping facilities operational and welcoming.
Key Responsibilities
1. Front Desk & Member Services Operations (30%)
- Member Interactions: Warmly greet and thank all members, guests, and children upon arrival and departure.
- System Administration: Answer multi-line phones politely, check members into the facility/childcare systems, handle sales transactions, and update member accounts.
- Issue Resolution: Address member inquiries and concerns promptly and professionally; track feedback and escalate issues to leadership as required.
2. Child Care & Room Supervision (30%)
- Child Safety & Engagement: Provide direct care, supervision, and engaging activities for children ages 1-7 in the Child Care Room, ensuring a safe, enriching, and joyful environment.
- Check-In/Check-Out Security: Strictly follow attendance tracking, child check-in, and release procedures.
3. Concierge & Facility Upkeep (30%)
- Active Engagement: Move around assigned areas to maximize meaningful connections with members and guests.
- Facility Maintenance: Perform hourly tidying across assigned rooms and common areas. Communicate with the Facilities team for needed repairs or restock needs.
- Specialized Facility Tasks: Assist with facility setup/breakdown, including restacking weights and putting on/taking off pool covers and lane lines (cranking handles, pulling, pushing).
4. Team Culture & Growth (10%)
- Culture Commitment: Actively participate in organizational culture, growing in being/becoming/belonging, engaging/equipping/encouraging, and caring/connecting/community.
- Team Participation: Attend and participate in program Bonfires, Campfires, Firesides, and staff meetings.
Qualifications & Requirements
- Age Requirement: Must be at least 18 years old.
- Background Check: Clear Live Scan background certification required.
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Certifications:
- Mandated Reporter Certification.
- CPR/AED and First Aid Certified (or willing to obtain certification within 3 months of hire).
- Skills: Excellent communication, customer service orientation, multi-tasking ability, and a strong sense of teamwork.
Program Development and Implementation
For You - Being, Belonging, Becoming:
- Strive to be known and valued by name and to be courageously kind.
- Commit to living out the 3R’s (Reputation, Relationships, Remember), so that they can become the best version of who God created them to be and help reach the Center’s mission
- Attend and actively participate in Bonfires, Campfires, and Firesides.
For Our Team - Engage, Equip, Empower
- Strive to know and value team members by name and to be courageously kind.
- Commit to becoming an “expert” of Center programs by taking personal ownership for continual professional growth, learning and meeting required certifications and training.
- Develop leaders who develop leaders who develop leaders who are humble, hungry, and hustle
- Lead, attend and actively participate in the program Bonfires, and Campfires, and Firesides.
- Fulfill other duties as assigned by the Center Director.
For Our Stakeholders: Care, Connection, Community
- Strive to know and value stakeholders by name and to be courageously kind.
- Establish, maintain, and strengthen collaborative working relationships with other PCC ministries, partners, and suppliers
- Follow all Center policies and procedures.
- Lead, attend and actively participate in the program Bonfires, and Campfires, and Firesides.
Physical Demands & Work Environment
- Continual standing, walking, and moving indoors and outdoors during shifts (3.5 to 5-hour shift duration).
- Bending, pushing, pulling, and lifting items weighing up to 50 lbs.
- Physically assisting individuals out of pools or off equipment when necessary.
- Willing and able to perform CPR/AED and First Aid as required.
Compensation: $19.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Center's mission is to use sports/fitness to build communities that love God and love others, so that as many people may develop a deeper growing relationship with Jesus.
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